Spanish for BPO
& Customer Support Teams.
From inbound customer calls to quality assurance coaching — equip your nearshore teams, call center managers, and QA leads with the service-ready Castellano that drives CSAT scores.
Where this Spanish track creates the fastest payoff
This route usually works fastest for teleperformance, globant, accenture who need usable Spanish inside real professional pressure, not just classroom accuracy. In most cases, the first gains come from csat improvement, then from the daily work patterns that keep repeating inside the role.
That is why the curriculum stays anchored in role-specific communication, Argentina-context nuance, and the moments where hesitation costs credibility, time, or operational clarity.
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Trusted by leaders in
When agents communicate with native-level Castellano fluency.
For agents handling customer interactions.
Inbound, outbound, chat, email, and QA vocabulary.
Strategic Advantages for Your Business
Industry-specific Spanish training that delivers measurable operational improvements.
Customer Interaction Scripts
Master call opening (apertura), objection handling (manejo de objeciones), escalation protocols, and call closing (cierre) using natural Argentine Castellano that sounds human, not robotic.
Quality Assurance & Coaching
Run QA calibration sessions, provide coaching feedback, and manage CSAT/NPS improvement programs with local teams using precise performance management vocabulary.
Team Management & Operations
Conduct daily huddles, manage workforce scheduling (planificación de turnos), handle attrition conversations, and lead training sessions for nearshore contact center teams.
Industry-Aligned Curriculum
100% customized to meet the specific technical and professional needs of your sector.
We audit your team's level and launch your custom training program in less than 7 days.
"Our Manila-based QA managers were running calibration sessions with Argentine agents in natural Castellano within 6 weeks. CSAT scores went up 18% once coaching was in the agents' native language."
VP of Global Service Delivery
US BPO Company, LATAM Nearshore Division
Frequently Asked Questions
Is this for BPO managers or agents?
Both. We have separate tracks: a management track for team leaders, QA managers, and operations directors who need to lead teams in Spanish; and an agent track for non-native agents or managers improving their Castellano to sound more natural and less scripted.
Do you cover specific CRM and ticketing system vocabulary?
Yes. We teach vocabulary aligned with Salesforce, Zendesk, Freshdesk, and other common customer service platforms. This includes ticket status terms, escalation paths, SLA language, and the specific Castellano used in Argentine BPO operations.
Can you train across time zones for nearshore teams?
Absolutely. We serve nearshore BPOs across LATAM time zones (GMT-3 to GMT-6) and schedule training around shift patterns. Early morning and late evening sessions are available for teams serving US or European clients.
Boost Your Nearshore CSAT — with Native-Level Spanish Teams
Get a free BPO-communication audit. We'll assess your team's vocabulary gaps and build a CSAT-driven training plan.
Consultoria express
BPO & Customer Support